Discovery Health International Travel Benefit – August Newsletter

Discovery Health International Travel Benefit

International Travel

Discovery Health International Travel Benefit: The International Travel Benefit is available on all plans except KeyCare plans. And it covers costs associated with a relevant health service obtained outside of South Africa for a condition of health event that occurs as a result of an accident or emergency.

If you are visiting more than one country, you don’t need multiple letters confirming cover, only one for Schengen countries and one for non-Schengen countries. Cover is for 90 days from your date of departure from South Africa.

Cover is limited to USD1 million per person per journey for members on the Executive plan, and R5 million per person per journey for members on Comprehensive, Priority, Saver, Smart and Core plans.

The following criteria apply:

• Your contributions must be up-to-date at the time of claiming.
• Healthcare services related to a condition-specific waiting period are not covered by the International Travel Benefit, and you must not be in a three-month general waiting period.
• You must receive treatment from a qualified and registered healthcare professional.
• Direct payment to overseas healthcare professionals is arranged by Medical Services Organisation International (MSOI).
• If you elect not to contact MSOI for assistance and agree to pay the claim upfront, you will have to settle the claim directly with the service provider and then claim back from the Scheme.

Discovery will reimburse these claims up to 100% of the cost for in-and-out of hospital treatment and if paid in a foreign currency, the cost will be paid at an exchange rate as set by the bank.

You also have cover at equivalent local costs for non-emergency treatment, as long as the treatment is readily and routinely available in South Africa and would have been covered in South Africa.

More information: Enhance your travel experience with the International Travel Benefit

Chat Bot?

When you log into www.discovery.co.za you will see the chatbot in the corner of the screen. You can ask the bot questions, to help you navigate the site or to find things for you. There are standard options to choose from under the categories of Health, Vitality, Discovery (the website), Bank, Home and Car Insurance, Life Insurance and Investments. If the standard questions aren’t what you’re looking for, then you can type your question.

You can do the same on WhatsApp by adding the number +27860756756 and sending a WhatsApp with Hello or Hi to get started, or ask your question and it will give you an answer or ask for more details.

This is the most effective way of getting your membership certificate or tax certificate as the bot will download to your PC from the website, or send a PDF file by WhatsApp within minutes.

Hospital

If you need to go to hospital, take a look at the Discovery’s Hospital Cover website section.

Here you will find everything you need to know about getting pre-authorisation and whether the hospital you are going to book into is covered in full by your plan, and what their performance is like.

Vitality Rules Update

The Vitality Main Rules and Vitality Money Rules were updated with effect from 1 July 2022, and the Vitality Active gym benefit 20 June 2022.

• Vitality MainRules: https://www.discovery.co.za/discovery_coza/web/linked_content/pdfs/vitality/vitality_main_rules.pdf.
• Vitality Money Rules: https://www.discovery.co.za/assets/template-resources/vitality/vitality-main-rules-bank-only.pdf.

Vitality Active members: Your Vitality Active gym benefit will come to an end from June 2022, to make way for the new Vitality Pay as you Gym benefit. Find out more: https://www.discovery.co.za/vitality/vitality-active-gym-benefit-update.

Vitality Pay As You Gym

Pay As You Gym runs from the Discovery Bank app. If you’re not a Discovery Bank client, download the app and activate a Discovery Account (no fees, no costs). Link your Discovery Bank account to Discovery Pay on your Discovery Bank App. Use Discovery Pay to Pay As You Gym, by scanning the QR code at the gym entrance, and show your access code to the gym cashier.

Pay As You Go gym visits are R75 to R100 depending on which Virgin Active or Planet Fitness gym you are using.

Vitality Travel and LIFT Competition

Getting ready to travel? Enter the competition by booking any trip on Vitality Travel (and getting up to 75% off flights and up to 25% off holiday accommodation and car hire) with travel dates between 4th August and 30th September. Follow LIFT Airline and Discovery Vitality on Facebook or Instagram. You could win a R10,000 credit in your LIFT wallet.

ALL Vitality members can access the Vitality Travel booking platform through Discovery Bank. All you need is a zero-fee Discovery Account, or any other account offered by Discovery Bank.

Discovery Miles Partners